Bottom-line oriented professional with over 19 years of comprehensive experience in innovative management of infrastructure, project teams, and technologies. Proven leadership abilities to transition a growing company from a big small businesses to a small big business. Instituted global networking plans unifying corporate information development, distribution, exchange, and image.

  Skills  

  Work History  

  Education  

  Affiliations  

  Tools  

• Consistently produced positive gains in sales, profits, and corporate position.
• Managed workforce, expanded operations, created budgets, and improved operations.
• Improved employee morale, implemented difficult change, and lowered operating costs.

• Project managed the relocation of organizations to new physical locations
• Led field testing of newly-developed procedures and tracked results
• Spearheaded software-platform transition from MS Word to FrameMaker for 120-member publications team
• Transitioned paper distribution operation to professional electronic publishing operation
• Managed standard-terminology team and developed centralized, web-based corporate access system
• Represented product publications on project teams and product steering committees

• Managed and documented corporate auditing methods used in pre-IPO exercises
• Designed and implemented workflow and task execution procedures in manufacturing and testing operations that resulted in higher Quality Assurance acceptance rates and increased product yield
• Initiated, tracked, and managed bug/change order requests
• Served on corporate standards committees for technical reviews, online help, archiving, and production
• Created automated tools, standardized forms, correspondence templates, style guides, and terminology that reduced development time and streamlined workflow for team members
• Developed and documented process flows for writers, illustrators, and production members

Corporate Branding

• Lead team for deciding new corporate identity, naming, image, and logo
• Negotiated decisions across sales, technical, and managerial teams
• Managed copywriter, graphics, packaging, printer, legal, and production teams
• Produced electronic templates, paper designs, web results, advertising standards

• Managed training, documentation, and IT organizations consistently meeting deadlines, budgets, and expectations

• Served as a senior editor and information developer for software and hardware development environments
• Designed, developed, edited, and maintained end-user and internal-support documents for both electronic and paper distribution (user guides, programmer references, operations manuals, administration guides, installation and maintenance manuals, troubleshooting guides, requirements documents, and release notes)
• Developed training programs and materials (student and instructor manuals, quick-reference cards, multi-media presentations, and course descriptions)
• Performed needs and audience analysis, estimated projects, developed publication plans and schedules, negotiated deliverables, selected publications tools and vendors

• Produced online troubleshooting guide for multi-product technical support
• Designed, developed and produced corporate websites and e-commerce pages
• Developed keyword strategies and page-optimization techniques
• Performed competitive analysis, usability critiques, and web-trend reports
• Experienced with various web-design tools, WYSIWYG page generators, and graphics applications as well as hand-coding HTML files

Consultant, Gulf Coast Spas, Clearwater, FL 33760
(1/06 to present)
Managed documentation organization. Produced online troubleshooting guide, co-developed marketing materials, produced project plans and organizational and manufacturing improvement plans. Improved CSR sales by 250% over previous year. Developed online troubleshooting guide, user manuals, and product information. Assimilated historical literature, product warranties, and corporate policies.

Consultant, Grasslands Corporation, Brooksville, FL 34613
(1/05 to 01/06)
Created web site and e-commerce pages, unified online model, corporate image, and sustaining documentation.

Executive VP, Professional Technical Systems, Inc., St. Petersburg, FL 33714
(5/04 to 1/05)
Focused corporate directions and unified individual efforts. Assisted in pre-IPO organization and sales and installation training plans. Wrote sales and technical specification documents, product descriptions, and newsletters.

Chief Operating Officer, Energy Automation Systems, Inc., Hendersonville, TN 37075
(9/01 to 10/03)
Managed documentation, training, and IT organizations. Created training plans, manuals, unified corporate branding, produced sustaining documentation, and inspired teamwork and cooperation. Installed and documented LAN/WAN/VPN and 80-seat multimedia classroom.

Project Manager, Lucent Technologies, Denver, CO 80234
(4/00 to 5/01)
Migrated software development team, test laboratories, infrastructure, and support organizations to new physical location (high visibility). Received corporate recognition for driving overall project success.

Senior Editor, Bell Telephone Laboratories, Denver, CO 80234
(3/93to 4/00)
Wrote, edited, and tested end-user documentation. Created and conducted end-user classes and training materials.

Oklahoma State University, Oklahoma City, Oklahoma
Associates of Science, Electrical Engineering Technology, May 1974
Associates of Science, Biomedical Engineering Technology, May 1974